Privacy Policy

Privacy Policy

INFORMATION REGARDING THE PROCESSING OF PERSONAL DATA (PRIVACY) Based on EU Regulation 2016/679

With reference to the provisions of EU Regulation 2016/679, in particular with regard to articles 12 and 13, we inform you that your personal data will be processed in accordance with current legislation.

Il Casale srls (GustAbruzzo) based in San Vito Chietino (CH), via Giovanni XXIII, 179 takes the user's privacy seriously and undertakes to respect it. This privacy policy ("Privacy Policy") describes the personal data processing activities carried out by GustAbruzzo through the website www.gust-abruzzo.it (Site) and the relative commitments undertaken in this regard by the Company. GustAbruzzo may process the user's personal data when they visit the Site and use the services and features available on the Site. In the sections of the Site where the user's personal data are collected, a specific information notice is normally published pursuant to art. . 13/15 of EU Reg. 2016/679.

Where required by EU Reg. 2016/679, the user's consent will be required before proceeding with the processing of your personal data. If the user provides personal data of third parties, he must ensure that the communication of the data to GustAbruzzo and the subsequent processing for the purposes specified in the applicable privacy policy complies with EU Reg. 2016/679 and applicable legislation.

GustAbruzzo is constantly committed to adopting technical and organizational solutions aimed at guaranteeing high standards of lawfulness, security and protection in the processing of personal data: the requirements of the General Data Protection Regulation of the European Union are implemented (hereinafter in the text "GDPR" acronym of General Data Protection Regulation) and other legal provisions, including, in particular, those of the Code regarding the protection of personal data Legislative Decree 30 June 2003, n. 196 (hereinafter "Privacy Code" or "Code") and the subsequent Legislative Decree 10 August 2018, n. 101.

1. The data controller is Il Casale srls (GustAbruzzo) based in San Vito Chietino (CH) - 66038 San Vito Chietino (CH). Technical data management services are provided by IONOS SE based at 56410 Montabaur - Elgendrorfer Str. 57 e-mail: privacypolicy@ionos.it

Personal data means any type of information relating to an identified or identifiable natural person (hereinafter "Data").

2. Data provided by you: all the data that you have provided to request the purchase and sale of a good and / or the provision of a service; The Data could, by way of example, be: your name and surname, your contact details (including address, telephone number and e-mail address), profession, date and place of birth, tax code. The provision of such information, if required by the contract or essential for the execution of the same, is a necessary requirement for the conclusion of the Contract; failure to communicate such data may make it impossible to conclude the Contract and / or provide the related services and products by GustAbruzzo. The navigation data that the computer systems and software procedures used to operate the Site acquire, during ordinary operation, are also processed, such as the IP addresses or domain names of the computers used by users who connect to the website that they can be used for the sole purpose of obtaining anonymous statistical information and to check the correct functioning of the site and any abuses or anomalies. For more information on the technologies that allow us to offer you the services described so far, we invite you to read our Cookies Policy.

GustAbruzzo does not acquire and does not process categories of personal data, such as information revealing your racial origin, your political opinions, your religious or philosophical beliefs.

3. Personal data means any type of information relating to an identified or identifiable natural person (hereinafter "Data"). We will only process your Data where permitted by applicable legal provisions. Specifically, we will process your data on the basis of articles. 6 and 9 GDPR and on the basis of consent pursuant to art. 7 GDPR, as well as in compliance with the corresponding rules of the Code:

• • Consent art. 6 (1) paragraph 1 (a), art. 7 GDPR): we will process certain data exclusively in the presence of your preliminary, free and express consent. You have the right to revoke the consent given at any time with effect for the future.
  • Execution of a contract: in order to conclude and execute the requested contract, it is necessary to have access to and process certain Data.
  • Compliance with a legal obligation art. 6 (1) paragraph 1 (c) GDPR): in order to ensure compliance with these requirements, we must process certain data.

4. Your data will be processed by us only and exclusively for the purposes permitted by the data protection legislation such as: a) purposes previously approved by you; b) processing of data in order to execute the Contract; c) execution of pre-contractual measures at your request; d) fulfillment of the legal obligations to which we are subject; e) safeguarding our legitimate interests or the legitimate interests of third parties, unless your interests prevail over them; f) ascertainment, exercise or defense of a right or legal claim; g) for reasons of significant public interest; h) marketing and advertising, in particular direct marketing activities.

Among other things, we will process your data for the specific purposes as indicated below by way of example:

• • for purposes related to the Contract: especially to execute the Contract stipulated with you;
  • contact you in relation to the Agreement and for the management of the same;
  • Customer service: in order to offer you a valid customer service, we will regularly process your data in order, for example, to give you comprehensive advice. For the sole purpose of improving the quality of the customer care and staff training processes, moreover, we may process the personal data collected through the sample recording of telephone calls, in compliance with the privacy legislation and the provisions of the Guarantor for the protection of personal data.
  • management of requests for legal guarantees, product compliance, assistance, requests for withdrawal, management and termination of the Contract;
  • transfer of data to third parties solely and exclusively for the management of the request if carried out with "remote" procedures via video, internet and only and exclusively for the Personal Data requested from the operators of the platforms used for these procedures

In the following cases we will process your data only and only if you have given your express consent for:

1. Market research, profiling activities: we conduct market research regarding the interests of our customers, in order to offer them interesting and targeted offers. This includes, for example, customer satisfaction studies with our services. As part of our market research activities, we exclusively process - whenever possible - anonymised and aggregated data. For these activities, however, we may also process your personal data.
2. Advertising and marketing: if you have previously given your consent to this effect, we will process your data to inform you of any offer that may interest you and we will contact you using the communication channels expressly authorized by you. The promotional and marketing activities (including participation in competitions and prize operations) in question can be carried out by sending telephone messages, such as by way of example SMS, and / or e-mail: obviously you can object in any at any time to the processing for these purposes.

In addition to the above, GustAbruzzo may process your data to comply with legal obligations and, therefore, for compliance with any rule or provision of law that we intend and must comply with or for the security of the Data for measures that are indispensable to ensure the security of your data. and company data from external attacks and / or in order to ward off external attacks. Again to comply with legal obligations imposed on us and / or in order to prevent fraud or in the event of a dispute. Lastly, for mandatory fiscal, accounting and administrative purposes, always in compliance and in compliance with current regulations. In some cases, certain features of the GustAbruzzo site and / or application and / or certain promotions and / or operations may be limited for individuals with an age younger than that indicated on the GustAbruzzo site and / or established by current regulations. ; in such cases, additional express consent may be required to use certain services and / or features. Also with regard to any geolocation via the GustAbruzzo application, your explicit consent will be required and certain features and / or certain promotions and / or operations may be limited or excluded in the absence of consent or for subjects younger than that indicated on the GustAbruzzo website and / or established by current regulations. Finally, GustAbruzzo may process your data to safeguard the legitimate interests of GustAbruzzo itself, except in the event that your interests prevail. This is done with checks on sales to improve the services rendered and in aggregate and anonymous form without indicating your identity or for studies aimed at improving the products and services rendered as well as our procedures.

5. As expressly provided for by art. 5, co. 1, lett. e) of the GDPR, we will keep your data only for the time necessary to process them for the purposes for which they are processed. If we process the data for multiple purposes, they will be automatically deleted or saved in a format that does not allow any direct conclusions to be reached in relation to your identity, as soon as the last specific purpose has been fulfilled. In order for all your data to be deleted or made anonymous in line with the principle of data minimization and in accordance with art. 5, co. 1, lett. e) of the GDPR. Indicatively, your data will be kept for the following periods: - fiscal / administrative obligations: 10 years; - regulatory obligations regarding product warranty: 30 months; - contractual obligations regarding additional after-sales services: from 36 to 78 months depending on the service chosen.
6. GustAbruzzo will process your personal data on the basis of the security obligations relating to data processing pursuant to art. 32 GDPR. In order to guarantee an adequate level of data protection aimed at limiting the risk of using the same in an improper or illicit way, technical and organizational measures have been implemented that comply with internationally recognized IT standards, these measures are constantly subject to verification.
7. Your data may be shared with third parties including

• • external third parties to the extent that this is necessary or appropriate to achieve the purposes referred to in points 3 and 4, or as part of any legal obligation regarding information and reporting. These third parties are, in particular, external service providers including IT services, external consultants or collaborators, within the following contexts:
  • Bagging, sorting and transmission of communications to customers, as well as archiving and substitutive storage of data;
  • Supply and management of administrative procedures and IT systems, communication networks and protection and security systems;
  • Customer assistance activities (also with call centers, help desks);
  • after-sales assistance and technical interventions in the field of legal guarantee / lack of conformity of the products sold (manufacturers or importers of the products, authorized technical assistance centers); - appraisal, auditing and certification of financial statements;
  • Commercial information activities carried out by external companies with legal authorizations in compliance with current regulations, organization of events or advertising campaigns, detection of the quality of products and services, market surveys;
  • Professional consultancy and assistance.

GustAbruzzo will appoint all the aforementioned subjects where necessary as Data Processors or they will act as independent data controllers in compliance with current legislation, in the event that the relevant conditions exist. GustAbruzzo undertakes not to transfer your data outside the European Community.

8. You, on the basis of the GDPR and other applicable provisions on data protection, have specific and unlimited rights

As an interested party, he has in particular the following rights under the GDPR, towards GustAbruzzo:

• • Right of access (Article 15 of the GDPR): you may at any time request that you be provided with information on your data stored by us. This information refers, among other things, to the categories of data processed by us, the purposes of the processing, the origin of the Data if we did not obtain it directly from you, as well as the recipients to whom we may have transferred your data. , where applicable. You can receive a free copy of your data which are the subject of the contract.
  • Right of rectification (Article 16 of the GDPR): you may request a rectification of your data. We will take appropriate measures aimed at ensuring that your data stored and processed by us on an ongoing basis, are kept correct, complete, updated and relevant, based on the most recent information provided to us.
  • Right of cancellation (Article 17 of the GDPR): you may request the cancellation of your data, provided that the relative conditions provided for by law exist. For example, this could occur based on art. 17 of the GDPR:
  • if the Data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • if you revoke the consent on which the data processing is based, and there is no other legal basis for the processing;
  • if you object to the processing of your data and there are no overriding legitimate reasons to proceed with the processing, or if you object to the processing of data for direct marketing purposes;
  • if the data have been processed unlawfully; unless the processing is necessary: ​​- for the fulfillment of a legal obligation that requires the processing of your data; in particular with regard to the retention periods for documents required by law; - for the assessment, exercise or defense of a legal right or claim.
  • Right to restriction of processing (Article 18 of the GDPR): you will be able to obtain a restriction on the processing of your data if these are not correct or if they are no longer necessary;
  • Right to data portability (Article 20 of the GDPR): You have the right to receive a copy of your Data, previously provided directly to GustAbruzzo, and if expressly requested by you we undertake to transfer the same - where possible to technical level - to another data controller indicated by you;
  • Right to object (Article 21 of the GDPR): You may object at any time, for reasons related to your particular situation, to the processing of your data, pursuant to art. 6, paragraph 1, letters e) or f) of the GDPR, or if the personal data are processed for direct marketing purposes. In this case, we will no longer process your data. This last condition does not apply if we can demonstrate the existence of compelling legitimate reasons that justify the processing and that prevail over your interests, or if we need your data to ascertain, exercise or defend a right in court.
  • Right to withdraw consent at any time (Article 13 of the GDPR) if the processing is based on consent - without prejudice to the lawfulness of the processing based on the consent given before the withdrawal, by sending the relevant request to the contacts listed below or through the technical methods eventually made available by GustAbruzzo.

GustAbruzzo will try to manage all requests within a reasonable period and, approximately, within 30 days, unless an extension is motivated and communicated.

• • Complaint: You always have the right to make a report and lodge a complaint with a competent data protection authority, pursuant to art. 77 of the GDPR.

In any case, you can find any broader reference in terms of current legislation on the website of our Guarantor for the protection of personal data at the internet address www.garanteprivacy.it.

The data controller is GustAbruzzo (Il Casale srls), in the person of the Legal Representative.

For all requests for information and to exercise your rights, you can contact GustAbruzzo:

• • by post to GustAbruzzo, Via Giovanni XXIII, 179 - 66038 San Vito Chietino (CH);
  • by e-mail to info@gust-abruzzo.it.

The Data Protection Officer can be contacted directly at the following email address: privacy@gust-abruzzo.it.

GustAbruzzo will promptly inform you if there are substantial changes with reference to the way your data are processed, we will promptly inform you of such changes.