Shipments
Couriers
All our shipments are entrusted to the best couriers to choose according to the destination to be reached.
All our products will be transported with suitable packaging and covered by an insurance policy that protects the customer in case of breakage or loss during the transport of the order.
Deliveries in Italy are made within 1-2 working days, in Europe in 2-5 days and in the USA in 35-50 days from the date of the order.
In any case, at the time of shipment, an e-mail notification of shipment is issued containing the tracking code that tracks the status of the delivery in real time.
Packaging
For shipments we use recyclable cardboard packaging, for the respect of the environment, designed specifically for wines and spirits, certified and extremely resistant. Anti-break packaging.
Prices
Shipping costs vary according to the destination and weight of the goods and are free over a small spending limit.
See the table below for more information (the data shown are indicative and are calculated assuming the shipment of 0.75-liter bottles weighing 1.5 kg each).
For cash on delivery (Italy only) it is necessary to add 4 euros + VAT to the shipment..
Deliveries
Deliveries are made on working days, Monday to Friday, mostly from 9:00 to 18:00. To facilitate delivery, if you can, please indicate an address where someone is always present for collection.
Important: in case you receive a damaged or tampered package or a partial delivery, highlight this anomaly by writing the word "RESERVE" on the delivery document that will make you sign the word "RESERVE", later describing the anomaly identified (eg damaged package, package wet, non-original packaging or adhesive tape without the GustAbruzzo trademark). Immediately notify the GustAbruzzo customer service of the incident from the contact page, attaching photos of the damage, non-original packaging, etc.
- The delivery times declared in the various parts of the site are calculated on the basis of statistical averages and are therefore not deterministic. What we have declared does not represent a delivery commitment but a general indication. With regard to delivery times, the laws relating to the Consumer Code apply.
- Delivery times may vary as a result of force majeure and in this case, by way of example but not limited to, strikes, trade union unrest, weather events.
Free Shipment
Free shipping for orders over a certain amount (see table).
Exclusions: those products or destinations explicitly excluded within the site.
Free shipments for order over | Country |
€ 120.00 | Italy |
€ 189.00 | Germany Austria |
€ 199.00 | Belgium Netherlands |
Shipping costs DO NOT include import customs fees.
Shipments outside of Italy
Should the ordered goods be delivered outside Italy, the recipient may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be borne by the recipient. We are not in control of these costs and cannot predict their amount.
Customs policies vary considerably from country to country and you should therefore contact your local customs office for more information. Please also keep in mind that, when you place orders on the site, you are considered as an importer and you are therefore required to comply with all the laws and regulations of the country where you will receive the goods.
Your privacy is important to us and we know you care about how your order information is used and shared. We would like our international customers and customers who ship products overseas to be aware that cross-border deliveries may be subject to opening and inspection of products by customs authorities..
Right of Withdrawal
n case of problems, the customer can cancel the order by simply communicating it by e-mail to ordini@gust-abruzzo.it, as long as the order has not yet been processed.
As required by Legislative Decree n. 206 of 06/09/2005, the consumer customer (natural person who, in the stipulation of the contract, acted for purposes unrelated to the entrepreneurial or professional activity possibly carried out) of GustAbruzzo is granted the right to withdraw from the contract. The right of withdrawal, which provides the possibility for the consumer to return the purchased product and obtain the relative refund, is provided only in favor of natural persons who, in the stipulation of the contract, acted for purposes unrelated to business or professional activity. possibly carried out.
The right of withdrawal must be exercised within 14 days of receipt of the goods..
The right of withdrawal does not apply to the purchase of goods made to measure or personalized by GustAbruzzo according to the specific requests of the Customer (see gift packs for example) or which, by their nature, cannot be returned or are liable to deteriorate or alter. quickly; for products not delivered due to the absence of the Customer from the place of delivery and for those that at the time of their withdrawal are altered or damaged due to the delay caused by the Customer.
The only costs requested from the Customer in the event of withdrawal are those for returning the product. The withdrawal is not validly exercised, and therefore does not give the right to a full refund of the price, if the product is not returned substantially intact, such as in the cases of:
- lack of the original packaging (it is therefore advisable to keep the original packaging of the product at least until the expiry of the term for exercising the withdrawal);
- damage to the product for reasons other than transport;
- non-normal state of conservation of the product.
The right of withdrawal can be exercised only with regard to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product.
Here are the 5 steps to exercise the right of withdrawal:
- Within 14 days of receipt of the goods, the Customer must send GustAbruzzo, by letter (c / o Il Casale srls, Via Giovanni XXIII, 179 - 66038 - San Vito Chietino (CH)) or email (orders @ gust-abruzzo. it) an explicit declaration, containing the data necessary for identifying the order (order number, order date, customer number as a minimum) in which it communicates the desire to withdraw from the contract.
- Upon receipt by GustAbruzzo of the communication containing the declaration of withdrawal, the Customer Service will inform the Customer, via e-mail, of the address to which the goods to be returned will be shipped.
- The Customer must prepare the product, carefully packing it in its original packaging (including any internal protections) avoiding damaging it with adhesive labels or other, complete with all the accessories supplied and what was originally contained.
- The shipping costs for returning the goods are charged to the customer. We recommend that you insure your shipment against theft, loss or damage in transit.
- The shipment by the customer must be made by courier within fourteen days following the communication to the customer, by e-mail, of the address to which to ship the goods. Upon receipt of the goods, GustAbruzzo will check their integrity and reimburse the Customer for the amount of the purchased good, with the exclusion of the return costs.
If the withdrawal is made according to the methods and terms mentioned above, any amount already paid for the products is credited to the buyer using the same payment method he used on the website to complete the order. If the customer had paid in cash on delivery, the refund of the order itself can only be done through a coupon of equal value.